Your safety always comes first. If you experience an issue related to your shopper, food safety, personal injury, or property damage, you can report it directly on the Instacart app or website.
Our Trust & Safety team investigates all reports and will reach out to resolve your issue as quickly as possible.
To report a safety incident in real time on the app—
- Select Get help on the relevant order
- Select Report safety issue under Other issues
- Select the issue(s) you experienced and provide any additional information
- Select Submit
Instacart takes auto and non-auto claims seriously. To report a claim after an event has occurred, fill out one of the following—
If you have any item or order issues, please see this article.
If you feel unsafe or need emergency services, please dial 911.